HMIS Specialist

Agency Overview: United Way of North Central Florida serves as the lead agency for the North Central Florida Alliance for the Homeless and Hungry (“Alliance”) Continuum of Care. The Alliance serves the counties of Alachua, Bradford, Gilchrist, Levy and Putnam, and partners with the community to prevent and end homelessness and hunger, and to increase self-sufficiency for individuals and families by providing leadership, advocacy, support, standards, and funding.

Job Responsibilities

  • Understands all aspects of the Homeless Management Information System (HMIS) product and the Alliance’s policies and procedures for the system’s usage.
  • Supports the overall data and evaluation strategy for the organization including all Continuum of Care activities and coordinated entry system.
  • Analyzes data, prepares and submits reports on programmatic measures as well as HMIS system usage.
  • Consults with member agencies and provides small group training for end users to facilitate maximum benefit of using various system features.
  • Meets frequently with various member groups to understand and develop strategies to accomplish Alliance goals.
  • Collaborates with HMIS staff at partner agencies to form an HMIS user group, provide meeting and training preparation, planning, materials, documentation, set up and clean up.
  • Completes member agency Site Visits as needed to provide support and monitor compliance.
  • Audits access to and usage of the HMIS to ensure full participation and compliance by member agencies authorized to use the system.
  • Audits data quality, recommends corrective action, training topics, etc.
  • Analyzes aggregate data to inform Alliance strategic goals and to evaluate outcomes.
  • Collects and communicates user feedback on software functionality.
  • Provides support to individual users and agencies in use of the system.
  • Oversees and enforces client privacy and data security procedures.
  • Prepares datasets for use in external research projects and cross-sector data analysis.
  • Assists with office network and computer equipment troubleshooting.
  • Engage strategically with community stakeholders.
  • Participate in the annual count of people who are homeless in the community.
  • Build knowledge of wide array of resources in the community to meet the holistic needs of individuals experiencing homelessness.
  • Attend ongoing training on Best Practices for Street Outreach, Harm Reduction, Housing First, Trauma Informed Care, Cultural Competence, Domestic Violence, Human Trafficking, Public Benefits, and other applicable topics.
  • Attend and participate in all required agency and regional meetings.
  • Assist with all reporting requirements.
  • Ability to work independently, both on site at the office located in Gainesville, FL as well as telecommute and in the community.


  • Minimum one-year experience in a related position. Evidence of experience in system administration, client database management, user training, and/or data migration is desired.
  • Ability to communicate with and understand the needs of non-technical personnel within member agencies.
  • Excellent written communication skills; ability to convey information in a clear and concise manner.
  • Knowledge of relational database management and associated reporting tools.
  • Must be a self-directed, highly organized person who can effectively prioritize and follow through on multiple projects, who takes pride in producing quality work and is willing to learn new things.
  • Ability to work independently, both on site at the office located in Gainesville, FL as well as telecommute and in the community.
  • Must have valid driver’s license and use of a car for moderate local travel within county. A competitive compensation and benefits package will be offered, commensurate with experience and qualifications.

Education: Bachelor’s degree in related field, advanced training, or equivalent experience. Experience working in a nonprofit setting with significant information reporting requirements strongly desired

Estimated salary range: $40,000-45,000.

To apply submit application to: