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2-1-1: Your First Call for Help


What is 2-1-1?

2-1-1 is a FREE service provided by United Way that connects area residents to critical health and social service resources when they need help. From help with a household bill, food assistance, or counseling for suicide prevention, calling United Way's 2-1-1 helpline is open 24 hours a day, 7 days a week, year-round. Instead of searching the phone book or internet when faced with a crisis, think of 2-1-1 as your first call for help. 

Need Help?

If you or someone you know needs assistance, please reach out through calling, texting, chatting, or emailing.
  • Call 2-1-1 or (352) 332-4636. Calling is availble 24 hours a day, 7 days a week.
  • Text your zip code to 898-211.
  • Chat with a 2-1-1 operator:  
  • Email an operator here.
Chatting and texting are available Monday through Friday from 10 a.m. to 6 p.m. 

Contact 2-1-1 during a crisis for help with:

  • Emergency shelters
  • Food distribution centers
  • Shelter & federal assistance
  • Grief counseling
  • Helping locate family members
  • Clean-up crews
  • Potable water, ice, food, etc.
  • Elder services
  • Youth and child care issues
  • Emergency financial assistance 
  • And more!

Looking for Child Care?

Contact the Early Learning Coalition of Alachua County by emailing or by calling (352) 375-4110 ext. 102. The Early Learning Coalition of Alachua County provides early child education information and resources. They maintain a comprehensive database on availability, quality and affordability of child care and early education in Alachua County.
How Does an Organization Qualify to be listed on 2-1-1?
Nonprofits and low-cost/sliding-scale community resources can be listed in 2-1-1. We encourage all to apply if they feel they can be of help to the community. 2-1-1 does not exclude services due to not being a nonprofit.
Click here for the 2-1-1 Resource Database and Volunteer Soultions Inclusion Application.