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2-1-1: Your First Call for Help

What is 2-1-1?

2-1-1 is a FREE service provided by United Way that connects area residents to critical health and social service resources when they need help. From help with a household bill, food assistance, or counseling for suicide prevention, calling United Way's 2-1-1 helpline is open 24 hours a day, 365 days a year. Instead of searching the phone book or internet when faced with a crisis, think of 2-1-1 as your first call for help.

Need Help?

If you or someone you know needs assistance, please reach out through calling, texting, chatting, or emailing.

  • To dial 2-1-1 or (352) 332-4636. Calling is available 24 hours a day, 365 days a year.

  • To text 2-1-1, just text your zip code to 898-211 (txt211).

  • To chat with a 2-1-1 operator: 

  • To email, click here.

Chatting and texting are available Monday through Friday from 10 a.m. to 6 p.m.


Contact 2-1-1 during a crisis for help with:

  • Emergency Shelters
  • Food Distribution Centers
  • Shelter & Federal Assistance
  • Grief Counseling
  • Helping to locate family memebers
  • Clean-Up Crews
  • Potable Water, Ice, Food, etc.
  • Elder Services
  • Youth and Child Care Issues
  • Emergency Financial Assistance, and many more!

Visit the searchable database for local services online!

Looking for Child Care?

Contact the Early Learning Coalition of Alachua County by emailing or by calling (352) 375-4110 ext. 102. The Early Learning Coalition of Alachua County provides early child education information and resources. They maintain a comprehensive database on availability, quality and affordability of child care and early education in Alachua County.

How Does and Organization Qualify to be listed in 2-1-1?

Nonprofits and low-cost/sliding-scale community resources can be listed in 2-1-1. We encourage all to apply if they feel they can be of help to the community. 2-1-1 does not exclude services due to not being a nonprofit.

  • Click here for the 2-1-1 Resource Database and Volunteer Solutions Inclusion Application