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Thank you for your interest in joining our team.

United Way North Central Florida is proud to be an equal opportunity employer, maintaining a drug-free and smoke-free workplace, along with offering outstanding employee benefits. We provide competitive salaries, retirement options, opportunities for career growth, and the rewarding experience of contributing to positive changes in the lives of others.

EEO Statement 

United Way North Central Florida is committed to being an equal opportunity employer. Employment discrimination based on an individual's race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, familial status, disability, or membership in the uniformed services is strictly prohibited.

Expectation of All Employees 

All employees are expected to support the mission, vision, and values of United Way North Central Florida. Whenever possible, staff should participate in various after-hours and weekend events that benefit both United Way and the community. Given our leadership role in the community, especially during crises, it is anticipated that all staff will actively engage in the organization’s crisis planning and response initiatives.

VITA Program Manager

Location: Gainesville, FL
Status: Full-Time, Exempt
Reports to: Director of Community Impact
Benefits: Comprehensive benefits package
 

United Way North Central Florida is seeking a VITA Program Manager to lead the organization's Volunteer Income Tax Assistance (VITA) Program, providing free tax preparation services to eligible individuals and families across Alachua, Bradford, Dixie, Gilchrist, Levy, and Union counties.

Position Summary

The VITA Program Manager oversees the VITA program from annual planning and volunteer recruitment through tax-season operations, grant management, compliance, evaluation, and year-round financial literacy activities. The VITA Program Manager will work with volunteers, temporary staff, community partners, funders, the IRS, and UWNCFL leadership to ensure the program provides accessible, high-quality services to the community.

Key Responsibilities

Program Leadership and Compliance

  • Develop and implement the annual VITA program plan, including goals, timelines, site schedules, volunteer needs, and program procedures.
  • Serve as UWNCFL's primary operational liaison with the IRS Stakeholder Partnerships, Education and Communication (SPEC) program.
  • Maintain current knowledge of IRS VITA/TCE requirements and incorporate updates into program operations.
  • Ensure VITA sites comply with IRS Quality Site Requirements, Volunteer Standards of Conduct, security requirements, and UWNCFL policies.
  • Coordinate required volunteer training, certification, documentation, and compliance activities.
  • Monitor program operations and address compliance and quality concerns.
  • Coordinate IRS site reviews, monitoring activities, and corrective actions as needed.

Grant Management and Budget

  • Manage VITA grants from application through closeout in collaboration with the Director of Community Impact.
  • Prepare grant applications, budgets, progress reports, and final reports.
  • Monitor grant expenditures and ensure funds are used in accordance with grant requirements and UWNCFL policies.
  • Maintain accurate grant records and supporting documentation.
  • Track grant deliverables and performance measures.
  • Identify additional funding opportunities and collaborate with UWNCFL's development team to support program sustainability.

Volunteer and Staff Coordination

  • Develop and implement year-round volunteer recruitment and retention strategies.
  • Recruit, train, schedule, and support VITA volunteers and Site Coordinators.
  • Ensure volunteers complete IRS certifications and training before performing assigned duties.
  • Supervise VITA Site Coordinators and other grant-funded temporary or part-time staff, which may include two or more Site Coordinators during tax season.
  • Coordinate staff and volunteer schedules and resolve operational issues.
  • Maintain accurate volunteer records, certifications, and service hours.
  • Recognize and celebrate volunteer contributions.

VITA Site and Client Services

  • Identify, evaluate, and secure appropriate VITA site locations throughout UWNCFL's six-county service area.
  • Coordinate site setup, schedules, equipment, supplies, technology, and operating procedures.
  • Conduct regular site visits and monitor site performance.
  • Ensure appropriate taxpayer intake, interview, tax preparation, quality review, and privacy procedures are followed.
  • Ensure returns are prepared within the scope of the VITA program and by appropriate certified volunteers.
  • Monitor rejected returns and ensure appropriate follow-up.
  • Address client concerns and ensure taxpayers are treated with professionalism, dignity, and respect.
  • Protect taxpayer personally identifiable information and ensure required security procedures are followed.

Community Engagement and Financial Literacy

  • Build and maintain partnerships that support VITA site operations, volunteer recruitment, outreach, and client referrals.
  • Develop and implement outreach strategies to increase awareness and utilization of VITA services.
  • Represent UWNCFL and VITA at community events, meetings, and presentations.
  • Coordinate year-round financial literacy workshops and educational opportunities focused on topics such as budgeting, saving, credit, taxes, tax credits, and other financial stability topics.
  • Work with community partners to identify financial education needs and develop or coordinate appropriate programming.
  • Collaborate with UWNFL's Marketing/Communications function to promote VITA and financial literacy opportunities.

Data, Evaluation, and Reporting

  • Maintain accurate program, volunteer, client, financial, and grant records.
  • Track program performance, including taxpayers served, returns prepared, volunteer participation, site activity, and other required measures.
  • Prepare regular program reports for the Director of community Impact and organizational leadership.
  • Prepare required reports for funders and program partners.
  • Evaluate the effectivess of VITA and financial literacy activities and recommend improvements.
  • Collect client and volunteer feedback and document program impact through stores and other qualitative measures.
  • Provide datea and impact information to support UWNCFL communications, fundraising, Board reporting, and community engagement.
Required Qualifications

Required

  • Bachelor's degree in nonprofit management, public administration, business administration, finance, human services, communications, education, or related field.
  • At least three (3) years of progressively responsible experience in program management, grant administration, volunteer coordination, nonprofit management, community engagement, or a related field.
  • Equivalent combinations of education and relevant experience may be considered.

Preferred

  • Experience managing a federally funded or regulated program.
  • Experience managing grants from application through closeout.
  • Experience recruiting and coordinating volunteers.
  • Experience managing multi-site programs.
  • Experience working with IRS VITA/TCE or similar tax assistance programs.
  • Experience with TaxSlayer or other tax preparation software.
  • VITA/TCE Site Coordinator certification or willingness to obtain required certifications.
  • Experience working with diverse and underserved populations.
  • Bilingual Spanish language skills.
Skills and Attributes

The successful candidate will demonstrate:

  • Strong grant management and reporting skills.
  • Excellent organizational and project management abilities.
  • Exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Strong volunteer recruitment and coordination skills.
  • Ability to interpret and implement detailed policies and procedures.
  • Ability to work independently while maintaining regular communication with leadership.
  • Ability to manage multiple deadlines and priorities.
  • Strong problem-solving and decision-making skills.
  • Ability to facilitate meetings and training sessions.
  • Comfort working with data and program performance metrics.
  • Cultural competence and the ability to communicate professionally and respectfully with leadership, volunteers, partners, clients, vendors, and the general public.

This position requires proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams, as well as the ability to use virtual communication tools, online survey tools, data-tracking systems, and IRS and program-specific technology platforms.

Working Conditions

This position requires regular travel throughout UWNCFL's six-county service area and frequent evening and weekend work during volunteer training, tax filing season, community outreach events, and other program activities. Extended and/or irregular hours may be required during portions of the tax filing season.

A valid Florida driver's license and reliable transportation are required.

The position also requires the physical capabilities necessary to perform essential job functions, including operating a computer and related office equipment and occasionally exerting up to 50 pounds of force, frequently up to 20 pounds, and continuously up to 10 pounds.

Ready to Make an Impact?

If you are an organized, collaborative professional who enjoys building partnerships, managing programs, supporting volunteers, and helping individuals and families strengthen their financial stability, we encourage you to apply.

Submit your resume and a cover letter to jobs@unitedwayncfl.org. Applications will be reviewed on a rolling basis until the position is filled.

United Way North Central Florida is an equal opportunity employer.

ReadingPals Internship

We are actively seeking interns for our ReadingPals program, a mentoring initiative designed to improve children's reading skills and foster a love for reading. Interns will receive training and will take on vital responsibilities in volunteer management, program site management, and additional essential tasks. This opportunity is perfect for college students studying Family, Youth, and Community Sciences, Education, Psychology, or other fields requiring experience working with children. 

Communications and Marketing Internship

Gain experience with social media, press releases, event planning, graphic design, photography, videography and other marketing and communications activities with United Way. Ideal candidates will have a background in Public Relations, Advertising, Marketing, Journalism, Graphic Design or another related field.

For more information about internship opportunities, please call 352-331-2800.